Frequently Asked Questions
What is the return policy?
Returns and exchanges accepted on items that are unworn, in original condition and returned within 30 days of original ship date. *
Returns for Back To The Basics Store credit or exchange only. Store credit never expires!
Exchanges are available for items at same price; customer pays difference if exchanged item is more expensive.
A shipping label fee will be charged and deducted from store credit amount.
**ALL SALE ITEMS ARE FINAL SALE. No exchanges, returns, or refunds.
How do I know what size to order?
We know that choosing sizes is often a struggle when shopping online. In the description of each clothing item, we try our best to include details such as item's material and fit to help customers choose a size they'll feel most comfortable in.
In addition to that, we often post try on videos on our Instagram when we show more about that fit and recommend sizing! If you're still needing help with sizing, send us a DM on Instagram & we'll try our best to help!
How do I reach out with additional questions / concerns?
We'd love to hear from you & help out in any way that we can!
Please send us an email to help.backtothebasicsboutique@gmail.com & we'll be in touch within 3-5 business days!